THE ROLE OF PAYMENTS
IN THE CUSTOMER EXPERIENCE

DELIVER A CONSISTENT
OMNI-CHANNEL CUSTOMER EXPERIENCE

One of the oldest mottos in retail is that the customer comes first. This isn’t in any way a new concept and yet one of the biggest challenges in today’s retail environment is meeting the increasingly sophisticated demands of customers. Retailers know all too well that consumers today have greater expectations than ever before and it is simply no longer enough to provide good customer service, it needs to stand out.

Read the report for retailer insights and expert ACI commentary on how to meet customer expectations by:
  • Enabling seamless shopper journeys
  • Choosing the right payment technologies
  • Consolidating payment platforms

EXTENDING YOUR CAPABILITIES

See how community financial institutions are solving their challenges with ACI Architect Banking.

top insights from the survey

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65% of organizations recognize they face growing competition in payments

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Payments change quickly – 25% of organizations stopped accepting cash last year

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Investment increasing in biometric authentication, messaging and real-time payments

We struggled to offer the same solutions from a technology perspective that [larger banks] offer. With ACI, we're actually better. Because we can now offer the same technology with local service.

EXPERTISE AND ADVICE

Our ACI banking experts can help you with your questions. Simply email and we’ll be in touch shortly.