Keep Ahead of Consumer Preferences

2020’s impact on consumer expectations has only accelerated in 2021, challenging billers of all types to adapt or risk being tossed in the “unpaid” pile of bills.

In this new report, we break down the generational preferences of your consumers to highlight exactly what they want — and expect — from you.

  • Explore the bills consumers are prioritizing and the industries that are growing
  • See which demographic is still clinging to paper (and how to steer them away)
  • Learn which new payment methods are now table stakes
  • Discover why digital is now a must when it comes to billing statements and notifications

You’ll also learn the preferred payment channels for each generation, why simplicity is increasingly crucial and much more.


Download the report