Payments Optimization: Summer Webinar Series

Real-time payments are still only a small piece of the overall payments mix in the U.S., however, with the launch of FedNow this year, real-time bill payments adoption will start to accelerate. But is the average American ready for real-time payments? What benefits (if any) do they see in real-time bill payments?

Join this session for insights on real-time payments from the latest ACI Speedpay Pulse study, including how consumer billing and payment preferences have changed over the past year. We’ll also share the latest data on adoption of other emerging payment methods, including alternative payments like PayPal, Venmo, and Apple Pay, in addition to how payment preferences vary by generation.

Agenda:

• Interest in real-time bill payments by generation
• Perceived benefits of real-time bill payments
• Why checking accounts are still the preferred way to pay
• How mobile payment preferences vary by generation
• What each age group is doing to combat inflation

Featured speakers

Steve Mountz
ACI Product Marketing Director

Andrew Sajeski
ACI Head of Solution Consulting

As it becomes more expensive to accept the cards consumers prefer to use to make payments, it’s important to understand all the factors that drive your overall cost. Join this session where experts from ACI Worldwide explain how interchange fees are determined, which rates and assessments have recently changed, and what to look for in various pricing models. Learn how new fees will impact dispute handling, in addition to best practices in managing the overall cost of accepting card payments including:

• High level overview of interchange
• Latest interchange trends
• Credit vs Debit
• Pricing models and transparency
• Walk through a merchant statement
• Qualified/Non-Qualified
• Special rates
• Chargebacks/Disputes
• What you can do/best practices

Featured speakers

Ben Mitchell
ACI Head of Biller Segment Operations

Luis Barros
ACI Interchange Strategy Director

On average, Americans check their smartphones 344 times per day, with over 70 percent looking at their phone within 10 minutes of waking up. With smartphones as constant companions, driving mobile engagement is top of mind for billers and merchants to meet customer expectations while also driving more self-service.

Should companies focus on improving their mobile app experience, or on engaging consumers within the wallet already on their device? Join this session to learn whether apps or mobile wallets are easier to implement and maintain, as well as best practices to drive mobile usage.

Agenda:

• The latest consumer research on mobile app and wallet trends by generation
• How mobile apps and wallets can complement each other
• Recent innovations in mobile wallet capabilities
• Use cases beyond billing and payments
• Best practices to drive adoption and engagement

Featured speakers

Tom Donovan
ACI Principal Solution Consultant

Navigating the landscape of regulations and rules around convenience fees can be quite daunting, as they are subject to change and vary by industry and jurisdiction. Yet, some billers rely on fees to cover the rising cost of accepting payments.

In this session, industry experts will review the latest changes in fee regulations and will review other options that allow billers to offer a consistent, compliant fee structure across the country.

Agenda:

• Recent regulatory updates and the effect on billers and collection agencies
• Convenience versus other types of fees
• Changing consumer perceptions on equitable fees
• How to offer a consistent fee structure across the country

Featured speakers

Andrew Curran
ACI Principal Product Manager