When it comes to customer communications, today’s billers must span a wide generational (and digital) divide.
From tech-savvy 20-somethings in their first apartments, to busy middle-aged homeowners seeking new forms of convenience, to retired couples who still check their mailbox every single morning, each billing audience has vastly different communication preferences to satisfy. Billers have several options to make the collections process more efficient and user friendly.
Before making any changes to your system, download this industry report to learn how to provide consumers of all generations with options for consistently making their payments and providing them solutions with self-service payment options, therefore increasing debt resolution.
