Data at Your Fingertips

Question: How many bills have you personally paid on a monthly basis over the past 12 months?

Question: Please select all of the bills for which you personally have submitted monthly payments over the past 12 months.*

Question: If you could only pay one of these bills next month, which would you choose to pay?

Question: How many bills have you personally paid on a monthly basis over the past 12 months?

Question: How many payment channels do you typically use to pay your monthly bills?

(Biller’s Website, Biller’s Mobile App, Phone via CSR, Phone via IVR, Mobile Wallet, Mail, In Person at the Biller’s Office / Location, Bank’s Website, Bank’s Mobile App, In Person at a Bank Branch, Third-Party Website, In Person at a Third-Party Payment Provider, Virtual Voice Assistant, Text Message)

Question: What is your preferred channel for making one-time bill payments?*

Question: What is/would be your preferred channel for setting up recurring bill payments?

Question: How many payment methods do you typically use to pay your monthly bills?

(Credit Card, Debit Card, Checking Account Deduction, Traditional Paper Check, Cash, Savings Account Deduction, Payroll Deduction, Money Order, Prepaid Card)

Question: Within the last 12 months, which of the following payment methods have you used to pay for each of your monthly bills?

Question: What is your preferred method for making one-time bill payments?

Question: What is your preferred method for making recurring bill payments?

Question: How do you prefer to receive your billing statements?

Question: In general, which of the following do you prefer most when it comes to receiving your bill notifications/reminders?

Question: When you pay a bill late, which of the following best represents the most frequent reason?

Question: Over the past 12 months, have you had to make an “urgent” or same-day payment?

Question: Do you currently use mobile wallet payment methods to make any sort of payment?

Question: How frequently do you use mobile wallet payment methods to make a payment?

Question: Have you ever paid a bill through a mobile wallet? (When we say “a bill,” we are referring to your monthly bills that we have previously asked about.)

Question: Whether or not you currently use a mobile wallet to pay bills, would you consider doing so in the future?

Question: How confident are you that your financial data is secure when making bill payments?

Question: Do you believe that mobile wallet payments are secure?

Question: Do you believe your data is more secure than it was 5 years ago?

Question: How do you remember your passwords for the online portals or mobile apps where you pay your bills digitally?

Question: How often do you change the passwords for the online portals or mobile apps where you pay your bills digitally?

Question: If you were to experience a cyberattack, which of the following types of information would you be most concerned about compromising?

Question: Do you think the bill payments experience is complicated?

Question: How often do the following statements describe how you feel about your bills and bill payment experience?

Question: Not including income tax refunds or stimulus payments from the government, have you received any payments from companies you have purchased products or services from? This can include refunds or rebates of any kind.

Question: Please select all of the payments that you have received.

Question: How did you receive your payment? If you received multiple payments, please think of the most recent payment.

Question: Did you experience any issues in receiving your money?

Question: Please select any kind of issue(s) that you experienced.

Question: Did the company that paid you give you a choice in payment method?

Question: If you were provided a choice, how would you prefer to receive a payment?

Question: How many subscription services do you currently pay for?

Question: Do you currently share any of your subscription services with other people?

Question: Do you ever split the cost of your subscription service with those people with whom you share?