You can utilize the filter options available in each chart to view the consumer survey data in a variety of ways. Many charts will provide side-by-side comparison tools so that you can compare one set of data on the left with another set of data on the right. While the filters may vary by chart depending on the data available, here are the different filters you may be able to apply:
As a premier authority in the billing and payments industry, ACI prides itself on keeping a pulse on the evolving needs of consumers, as well as the trends impacting the industry.
This interactive tool is designed to let you quickly view the billing and payment preferences of thousands of consumers over several years.
While exploring this site, you can interact with statistics and charts to see how the data changes based on your specific interests. Be sure to click on our Data Guide for more information and navigational assistance.
First, let’s take a look at the number of consumers who pay bills within the utilities industry.
Question: Please select all of the bills for which you personally have submitted monthly payments over the past 12 months.
Question: Please select all of the bills for which you personally have submitted monthly payments over the past 12 months.*
*Subscriptions and Higher Ed began to be measured in 2020.
Now we’ll explore trends in the utilities industry for payment “channels,” or the different ways a payment can be delivered or received.
Question: Within the last 12 months, which of the following payment channels have you used to make a majority of your one-time payments for the following bills?*
Question: What is your preferred channel for making one-time bill payments?*
Question: Which of the following channels did you most recently use to set up recurring payments for each of the following bills?
Question: What is / would be your preferred channel for setting up recurring bill payments?
Here are the latest trends in the utilities industry for payment “methods,” or the forms of money or currency that can be used to pay bills.
Question: Within the last 12 months, which of the following payment methods have you used to make a majority of your one-time payments for the following bills?
Question: What is your preferred method for making one-time bill payments?
Question: Within the last 12 months, which of the following payment methods have you used to make a majority of your recurring payments for the following bills?
Question: What is your preferred method for making recurring bill payments?
And finally, we’ll explore trends in the utilities industry for how consumers prefer to receive their billing statements and notifications when a bill is due.
Question: How do you currently receive your billing statements for the following bills?
Question: How do you prefer to receive your billing statements?
Question: In general, which of the following do you prefer most when it comes to receiving your bill notifications / reminders?
Source: ACI Worldwide, ACI Speedpay Pulse, 2021.
The ACI Speedpay Pulse is a longitudinal consumer billing and payment trends research study conducted by Brownstein Group in partnership with ACI Worldwide.
Each ACI Speedpay Pulse data set includes responses from a survey of at least 3,000 unique respondents (no repeat participation within a one-year period). Each survey sample is U.S. Census-balanced among adults age 18 and older who are responsible for submitting payments for at least two of their household’s monthly bills. Survey margin of error is less than 1.8 percent for questions answered by the entire sample. Questions with a smaller base will have a higher margin of error. If presented, stat testing is at the 95 percent confidence level.
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